EV TOTAL CARE

WE'VE GOT YOU COVERED

Our EV Total Care VSC is exclusionary coverage, meaning, in the event your electric vehicle experiences a breakdown during the contract term, you are protected against out-of-pocket repair expenses.

WHY CONSIDER AN ELECTRIC VEHICLE SERVICE CONTRACT? 

Electric Vehicles are the fastest growing segment of the car market, which has led to greater selection of makes and models. Owning an electric powered vehicle is no longer reserved for luxury car buyers. Protecting your Electric Vehicle investment with an EV protection plan from NVP Warranty will safeguard you, your vehicle and all of its high tech components.

INCLUDED WITH NVP WARRANTY EV COVERAGE

24/7 Roadside Assistance

Rental Car Reimbursement

Trip Interruption Benefits

Industry Standard Labor Rates

Diagnostics

EV TOTAL CARE - WHAT'S COVERED

EV Total Care Protection provides for payment or reimbursement of costs authorized by the Administrator to repair or replace any Breakdown of all part(s) or component(s), including seals and gaskets, except those listed under the "What Is Not Covered" Section of this Contract, less Your Deductible amount, in accordance with all terms and conditions of the EV Total Care Contract. 

OPTIONAL SURCHARGES

  • Battery Package

    The high voltage lithium battery capacity will decrease over time and use; this is considered normal wear and tear and is not covered. But if the overall capacity tests below 60% this would be considered excessive and would be a covered component.

  • Commercial Use

    If You selected and paid for the Commercial Use Package surcharge on the application page then coverage will be extended to vehicles used in commerce or to generate profit, including but not limited to pick-up and delivery service, company pool use, or business travel when the vehicle is used by more than one driver, deliveries, route service or repair calls, route sales, inspections, examinations, gardening and lawn care, and carrying personal tools to a job site. This surcharge will not extend coverage where the vehicle will or could be used in a manner that is materially different than a personal use vehicle. This includes, but is not limited to, the following: rental, taxi, limousine or shuttle, towing, hoisting, road repair operations, contractor, box trucks, dump beds, conversion vehicles, vehicles greater than one ton capacity, security services, snow plowing, cable or line installation or removal, police or other law enforcement services, fire service, emergency services, hauling, hauling for hire, construction, job site activities, farming or ranching.

  • Luxury Package

    If You selected and paid for the Luxury Package surcharge on the application page then any Factory installed navigation system; factory installed radio; factory installed media control unit; navigation system display unit; navigation system control module; navigation system antenna; infrared system; camera systems; proximity pass key & sensor will have coverage benefits.

  • Enhanced Labor Rate up to $200

    If You selected and Paid for the Enhanced Labor Rate surcharge on the application page, then the maximum hourly labor rate of eligible claims will be $200 per hour

EXCLUSIONS - WHAT'S NOT COVERED

EV Total Care does not include the following benefits for:

A. Any Mechanical Breakdown Covered by a warranty, repairer’s guarantee, service contract or other insurance policy, regardless of whether it can or cannot be honored or collected or is unavailable for any reason.


B. Repair or replacement of any Covered Component when a Mechanical Breakdown is attributable to a condition that existed prior to the purchase of this Agreement.


C. Repair or replacement of any Covered Component when the Mechanical Breakdown information provided by You, or the Licensed Repair Facility, cannot be verified as accurate or is found to be deceptively inaccurate by the Administrator.


D. For maintenance services and parts described in Your Vehicle’s Owner’s Manual as supplied by the manufacturer and other normal maintenance services and parts which include, but are not limited to: alignments, coolants, factory installed media control unit (unless Luxury surcharge is selected), EV battery/ battery pack (unless the Battery surcharge is selected), battery cable, fuses, interior LED lighting, hoses, clamps, belts, shock absorbers, mobile connector, wall connector, any future connectors,  tires, wheels, wheel covers, wheel lugs and lug nuts, tire pressure sensors, valve stems, light bulbs, sealed beams, headlight assemblies, taillight assemblies, lenses, safety restraint systems (including air bags), brake rotors, brake drums, brake shoes, brake pads, speakers, upholstery, paint, glass, trim, moldings, weather strip/body seals, door bushings/bearings, body panels, sheet metal, bumpers, frames and structural parts, sub-frames, brackets, convertible top assemblies, vinyl top, conversion van appliances, shop supplies, environmental waste charges or disposal fees, lost or missing parts, electronic diagnostic equipment fees, software updates, freight, any repairs to correct rust, corrosion, water intrusion, water ingestion, water damage, water leaks, air leaks, wind noise, squeaks, rattles, odors. Any options/ equipment not originally installed by the vehicle manufacturer.


E. Covered Components which have not experienced a Mechanical Breakdown that a Licensed Repair Facility recommends being repaired or replaced.

F. Any repair without Administrator’s prior authorization.


G. Repairs to Covered Components caused by non-covered components, or repairs to non-covered components caused by Covered Components.


H. A Mechanical Breakdown occurring outside the United States or Canada.


I. State Sales Tax on parts and labor


J. Any Vehicle determined to be previously flood damaged or a manufacturers’ buy-back.


K. Aftermarket accessories or non-original equipment not installed by the Vehicle manufacturer.


L. Excessive oil consumption, loss of compression, or gradual reduction in performance not associated with the Mechanical Breakdown of a Covered Component.


M. Any Vehicle equipped with a 10-cylinder or 12-cylinder engine.


N. Any Mechanical Breakdown of a Covered Component caused by an Agreement Holder’s refusal to perform reasonable repairs recommended by the Dealer or a Licensed Repair Facility.


O. Due to continued operation and failure to protect the vehicle from further damage caused by lack of necessary coolants and/or lubricants.


P. Additional loss or damage which is caused by YOUR or the operator’s failure to use all reasonable precautions to protect the vehicle from any further loss or damage after a mechanical breakdown or failure has occurred.


Q. Maintenance services and parts which include, but are not limited to: nuts, bolts, fasteners, alignments, adjustments, cleaning, wheel balancing, spark plugs, spark plug wires, glow plugs, tune-ups, drive belts, brake pads, brake linings / shoes, wiper blades, filters, hoses, shop supplies, and environmental waste charges.


R. Any Mechanical Breakdown or damage caused by modifications to Vehicle from original Manufacturer specifications, or not approved by Manufacturer. This includes but is not limited to: any vehicle equipped with lift or lowering kits (unless the Lift Kit surcharge has been selected, performance enhancement kits, oversized tires (maximum tire size not to exceed 3” taller and/or wider than the covered vehicle’s Tire Placard Label).


S. Commercial Purposes of any kind, including but not limited to the following: rental, taxi, limousine or shuttle, towing, hoisting, road repair operations, contractor, box trucks, dump beds, conversion vehicles, vehicles greater than one ton capacity, security services, snow plowing, cable or line installation or removal, police or other law enforcement services, fire service, emergency services, hauling, hauling for hire, construction, job site activities,  farming or ranching, unless the respective Commercial Use surcharge box is checked  


T. If Commercial Use is checked in the Optional Surcharges section of this contract and YOUR VEHICLE is used for commercial purposes in a manner which is not included in that coverage


U. Salvage titled vehicles, unless the Salvage Vehicle surcharge section of this contract is checked


V. Any Mechanical Breakdown or damage caused by bolts, screws, carbon build-up in cylinders, clogged fuel injectors, contaminated fluids, fuel, or lubricants, foreign or unknown materials, coolant blockage, corrosion, detonation, failure to maintain proper levels of lubrication, fasteners, fire, fluid leaks, freezing, improper engine adjustments, improper fuel, coolant, fluids, or lubricants, lack of lubrication, lean fuel conditions, lubricant blockage, nuts, overheating, pinging, pre-ignition, residue, rust, seized or damaged parts due to operation without sufficient coolant, fluid, or oil, sludge buildup, varnish, warpage, water damage, water intrusion, or water leaks.


W. Faulty parts or labor provided by others during the course of an authorized repair.


X. Any Mechanical Breakdown or damage caused by abuse, Acts of God, chemicals, collision, earthquake, environmental conditions, explosion, hail, lightning, riot, road hazard, theft, vandalism, volcanic eruption, or windstorm.


Y. Any damage resulting from improper previous repairs.


Z. Diagnostic or Tear-down procedures and charges.


AA. Any mechanical failure and associated repair that has been mis-diagnosed by a Licensed Repair Facility.


BB. “Wear and Tear” to any Covered Component


CC. Any loss when Your Vehicle’s odometer has been tampered with, altered, allowed to remain non-functional, disconnected or broken.


DD. Caused by negligence, improper repair, misuse, or abuse


EE. Related to any of the additional coverage options when the applicable box in Mandatory Equipment Surcharge section of page 1 of this contract has not been checked.


FF. If your vehicle is used for racing on or off road; competition; speed contests or trials whether alone or with other participants, timed or note; racetrack or course events of any kind in which YOUR VEHICLE is operated in a manner inconsistent with ordinary passenger use and/or which would not be lawfully permitted on a public roadway.



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