Frequently Asked Questions
1. When does coverage begin?
2. When does coverage expire?
The expiration of coverage is determined from the date you purchase your Service Contract. Your coverage time and coverage miles are “added on” from the date and existing odometer miles at the time of Plan purchase. For example, if your vehicle has 42,000 odometer miles on March 16, 2010 when you purchase a 6 year / 60,000 mile Plan, the Plan will expire 6 years later on March 16, 2016 or 60,000 miles later at 102,000 odometer miles, whichever occurs first.
3. What makes NVP Warranty Plans different from other vehicle repair contracts?
4. Are parts and labor covered?
Yes, all parts and labor are included for a covered claim. In addition, diagnostics, fluids, seals and gaskets are included for a covered claim (4 and 5 STAR only).*
5. How do I make a claim?
The process is simple. If your vehicle needs repair, you or your licensed repair facility should call NVP Warranty toll-free at (888) 270-5835 for pre-authorization. A claims adjuster will assist you or the service person from your repair facility to quickly process your claim. Your vehicle can be repaired at any licensed repair facility in the U.S. or Canada. As soon as the pre-authorized repair is finished, the repair facility will fax your repair order to NVP Warranty. Claim payments for covered repairs are made directly to the repair facility via credit card over the phone.
6. Do I need NVP coverage if my vehicle is still under factory warranty?
7. My vehicle is not currently under factory warranty, but it’s very reliable. Do I need an NVP Warranty?
8. Can I buy a plan if my manufacturer’s warranty has expired?
Yes. You may still purchase a Service Contract after the original manufacturer’s warranty has expired. In fact, there is never a more important time to have the security of a NVP Warranty than when your vehicle is beyond the manufacturer’s warranty.*